The Iconography of Outrage

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Some people upset with Nike’s 30th anniversary “Just Do It” campaign featuring Colin Kaepernick, in their outrage, replaced Kaepernick’s image with that of Pat Tillman. In doing so, however, they most likely are politicizing Tillman’s sacrifice and service in a way he wouldn’t have endorsed. (Photo Credit: Bethany J. Brady/Flickr/CC BY 2.0)

Chances are someone you know has given up on using Facebook, Twitter, or both because he or she regards it as a haven for discord and stupidity. Personally, my biggest gripe is there are too many Nazis and far-righters milling about, but I sympathize with the position of those who have forsaken these outlets. After all, when you write a post about how whiteness is a distinction that merits no pride, and the first comment you receive is from someone you don’t know living across the country who suggests you should pick a fight with a “real white man” and find out, you tend to want to roll your eyes, throw your computer in the garbage, and call it a day.

Suffice it to say, though, that outrage isn’t just plentiful in the Twitterverse and within the blogosphere—it may as well be a type of currency for social media. In the era of President Donald Trump, it seemingly has spiked the way bitcoin’s price shot up amid its initial surge.

Liberals are upset with the Trump presidency because, well, it’s a shit show. Conservatives are upset with liberals who are upset with Trump. Progressives are upset with liberals for hewing too close to center. Ultra-conservatives are upset with conservatives for spending too much on war and other things. Trump, on top of all this, tweets in frustration all the time, and most of us will be damned if we can figure out why exactly. In all, it’s an exhausting maelstrom of deprecation and fury.

The demand for outrage-inducing content is such that, in the haste to provide it, people, works of art, etc. can be exploited as icons of this outrage. Often times, this purpose will be served against the express wishes of those whose images or work is being usurped.

A recent salient example of this was when Mollie Tibbetts’ murder at the hands of an undocumented immigrant became a rallying cry for border security and immigration enforcement. Trump and other xenophobes like him once again began beating the drum of immigration “reform,” sounding a call for building a wall and for addressing the alleged flood of dangerous immigrants crossing into the United States.

One person who isn’t joining in with pitchforks and torches, meanwhile, is Ron Tibbetts, Mollie’s father, echoing a position other family members have espoused. In an op-ed piece in the Des Moines Register, he urged people not to “distort her death to advance racist views.” From the piece:

Ten days ago, we learned that Mollie would not be coming home. Shattered, my family set out to celebrate Mollie’s extraordinary life and chose to share our sorrow in private. At the outset, politicians and pundits used Mollie’s death to promote various political agendas. We appealed to them and they graciously stopped. For that, we are grateful.

Sadly, others have ignored our request. They have instead chosen to callously distort and corrupt Mollie’s tragic death to advance a cause she vehemently opposed. I encourage the debate on immigration; there is great merit in its reasonable outcome. But do not appropriate Mollie’s soul in advancing views she believed were profoundly racist. The act grievously extends the crime that stole Mollie from our family and is, to quote Donald Trump Jr., “heartless” and “despicable.”

Make no mistake, Mollie was my daughter and my best friend. At her eulogy, I said Mollie was nobody’s victim. Nor is she a pawn in others’ debate. She may not be able to speak for herself, but I can and will. Please leave us out of your debate. Allow us to grieve in privacy and with dignity. At long last, show some decency. On behalf of my family and Mollie’s memory, I’m imploring you to stop.

It is hard to imagine the heartbreak I would feel having a member of my immediate family die in such a gruesome way, and on top of this, to have people like Candace Owens invoke the racist trope of the white woman attacked by a man of color to further their agenda amid my grief. For that matter, I’m not sure I wouldn’t be angry at the individual who killed someone I love.

Keeping this in mind, I consider it a testament of Ron Tibbetts’ character and of Mollie’s that he would argue against messages of division and hate in the aftermath of learning that she had died. As such, his appeals to not “knowingly foment discord among races” as a “disgrace to our flag” and to “build bridges, not walls” carry much weight. As does his notion that the divisive rhetoric of Trump et al. does not leadership make.

“The Lonesome Death of Mollie Tibbetts” isn’t the only event in recent memory by which Americans, flying a flag of pseudo-patriotism, have taken an idea and run with it despite the explicit objection of its originator. The forthcoming movie First Man, which premiered at the Venice Film Festival, has garnered criticism for not showing the planting of the flag on the moon as part of Apollo 11, a perceived slight against America about which Buzz Aldrin helped kindle outrage. The movie reportedly focuses on Neil Armstrong’s personal journey leading up to the moonwalk, and on that walk, the visit to Little West Crater.

As Neil’s sons Rick and Mark Armstrong have interceded to emphasize, though they believe otherwise, the famed astronaut did not consider himself an “American hero,” a point actor Ryan Gosling, who stars in the film, also stressed. Thus, they defend director Damien Chazelle’s choice. Chazelle himself also explained that he wanted to portray the events of the Apollo 11 moon landing from a different perspective, highlighting the humanity behind Armstrong’s experience and the universality of his achievement. One small step for a man, and one giant leap for mankind, no? Besides, as Armstrong’s sons and others have reasoned, most people nitpicking First Man haven’t actually seen it to tear it asunder.

Then there’s the whole matter of Colin Kaepernick as the face of Nike’s 30th anniversary advertisement for their “Just Do It” campaign. The print ad, which shows Kaepernick’s face up close and personal, features the tagline, “Believe in something. Even if it means sacrificing everything.” As self-styled arbiters of patriotism and what is good and right would aver, however, Kaepernick hasn’t sacrificed anything, and featuring a non-patriot like him is grounds for divorce.

Consequently, the hashtag #NikeBoycott was trending on Labor Day and into Tuesday, replete with videos of indignant Nike owners burning their sneakers and other apparel, cutting/ripping the telltale “swooshes” out of their clothing, or otherwise vowing to never shop Nike again. I suppose on some level I appreciate their enthusiasm, though I submit there are any number of reasons why this is folly, including:

  • First of all, if you never planned on buying Nike products in the first place, don’t front like your “boycott” means anything. It’s like people who complained about the Starbucks red nondenominational “holiday” cup controversy. Come on—you know y’all were only getting your coffee from Dunkin’ Donuts.
  • Assuming you did actually buy Nike sneakers and apparel, burning things doesn’t take the money back. As far as the company is concerned, you can eat the shoes when you’re done with them. The transaction is done.
  • Though it seems like a lost point by now, Colin Kaepernick consulted Nate Boyer, a former long snapper in the NFL and U.S. Army Green Beret, about how to protest respectfully. They eventually decided on kneeling rather than sitting as a sort of compromise, evoking the image of the serviceperson kneeling at the grave of a fallen comrade. At any rate, it’s not America or the military that Kaepernick and others have protested—it’s the treatment of people of color at the hands of law enforcement, the criminal justice system, and other rigged institutions.
  • A more meaningful boycott directed at Nike would be recognizing the company’s questionable commitment to worker rights here and abroad over the past few decades, including more recent allegations of a corporate culture that discriminates against women. Just saying.
  • As I’m sure numerous veterans would agree, regardless of what you think about Kaepernick and his playing ability, fighting overseas for inalienable human rights just to see players deprived of the right to protest—that is, able to enjoy fewer freedoms—does not indicate progress.

The financial fallout from Nike’s taking a stand, of course, still needs to be measured. There’s also the notion aligning with Colin Kaepernick will ruffle feathers of NFL executives and team owners. Still, one reasons Nike would not make such a potentially controversial move without knowing what it was doing, or at least figuring it was a gamble worth taking.

Going back to social media and expression of outrage, people unhappy about Nike’s decision to celebrate a figure in Kaepernick they perceive to be a spoiled rich athlete who doesn’t know the meaning of the word sacrifice also have been active in creating and sharing parodies of Nike’s advertisement with the late Pat Tillman, another NFL player/serviceperson, swapped in for Kaepernick. While Tillman is certainly worth the admiration, it appears doubtful he would want his image used in this way.

In fact, as many would suggest, based on his political views, it’s Kaepernick he would support, not the other way around. Marie Tillman, Pat’s wife, while not specifically endorsing player protests, nonetheless publicly rebuked Trump for retweeting a post using her husband’s image. As she put it, “The very action of self expression and the freedom to speak from one’s heart—no matter those views—is what Pat and so many other Americans have given their lives for. Even if they don’t always agree with those views.” As with Ron Tibbetts’s pleas not to exploit or capitalize his daughter’s death, Marie’s desire not to see her husband’s sacrifice and service politicized is one worth honoring.

There’s any number of examples of people’s art and memories being used without their permission (assuming they can give it) despite requests to the contrary. Recently, Aerosmith front man Steven Tyler sent a cease-and-desist letter to President Trump warning him not to use his (Tyler’s) music without his (Tyler’s) permission at his (Trump’s) political rallies. As Tyler insists, this is strictly about copyright protection—not about politics. As Trump insists, he already has the rights to use Aerosmith’s songs. If I’m believing one or the other, I’ll opt for the one who isn’t a serial liar, cheater, predator, and fraud, but you may do with these examples as you wish.

The larger point here, however, is that in the zeal for sparking outrage about political and social issues, there too frequently seems to be a failure to appreciate context—if not a blatant disregard for it. Mollie Tibbetts didn’t believe in an immigration policy which vilifies Latinx immigrants and other people of color. Neil Armstrong, in all likelihood, wouldn’t have balked at choosing not to show the planting of the U.S. flag on the moon. Pat Tillman probably would’ve backed the ability of Colin Kaepernick and other NFL players to protest during the playing of the National Anthem.

In all cases, a politically-motivated counternarrative threatens to derail meaningful discussion on the underlying subject matter. The outrage builds, as does the mistrust. The few issues upon which we disagree potentially overshadow the larger consensus we share on important topics. Sadly, this also seems to be the way many representatives of the major political parties like it.


I’ve highlighted examples in which people of a conservative mindset have coopted other people’s memories and works amid their expression of anger and resentment. This is not to say, mind you, that there aren’t occurrences on the other end of the political spectrum.

Not long ago, actor Peter Dinklage had to intervene to defray a controversy surrounding his casting as Hervé Villechaize in a forthcoming biopic about the late actor and painter. The charge was that this casting was a case of Hollywood “whitewashing.” As Dinklage explained in an interview, however, Villechaize is not Asian, as some people believe or claim, but suffered from a particular form of dwarfism that explains why they might assume this ethnicity. From the interview:

There’s this term “whitewashing.” I completely understand that. But Hervé wasn’t Filipino. Dwarfism manifests physically in many different ways. I have a very different type of dwarfism than Hervé had. I’ve met his brother and other members of his family. He was French, and of German and English descent. So it’s strange these people are saying he’s Filipino. They kind of don’t have any information. I don’t want to step on anybody’s toes or sense of justice because I feel the exact same way when there’s some weird racial profile. But these people think they’re doing the right thing politically and morally and it’s actually getting flipped because what they’re doing is judging and assuming what he is ethnically based on his looks alone. He has a very unique face and people have to be very careful about this stuff. This [movie] isn’t Breakfast at Tiffany’s. Personally, I would never do that, and I haven’t done that, because he wasn’t. People are jumping to conclusions based on a man’s appearance alone and that saddens me.

Jumping to conclusions—on the Internet? Well, I never! Dinklage seems to take this in stride along the lines of folks meaning well, but not necessarily being well informed. In this instance, the error is fairly innocuous, but the rush to judgment in today’s climate of information sharing can have serious consequences. There’s a lesson here, no matter what your political inclinations.

As for the Nike/Colin Kaepernick business which Donald Trump may very well be tweeting about right now, Drew Magary, writing for GQ, insists that something is “hopelessly broken” when people feel compelled to champion the company synonymous with the swoosh for taking a stand. He writes:

Corporations already control so much in America that people are compelled—happy, even—to depend on them as beacons of social change, because they are now the ONLY possible drivers of it. I shouldn’t need Nike to get police departments to stop being violent and corrupt. Making decent shoes is hard enough for them, you know what I mean? But I’m forced to applaud their efforts here only because I live in a world where people cannot effect anywhere near the level of change that a billion-dollar corporation can. The social compact of this nation was meant to be between its citizens, but brands have essentially hijacked that compact, driving all meaningful conversation within. A great many brands have performed a great many acts of evil thanks to this. Others have talked up a big game while still being evil (that’s you, Silicon Valley). Only rarely do brands use their ownership of the social compact for good and genuine ends, and even then it accomplishes far less than what actual PEOPLE could accomplish if they had that compact to themselves once more. Politically speaking, one Colin Kaepernick ought to be worth a million Nikes.

Instead, as Magary tells it, “we live in a country where causes only to get to see daylight if they have a sponsor attached.” It’s a particularly bad phenomenon because corporations like Nike exist for their own benefit and have no “obligation to society.” Thus, if we need an athletic apparel company to lecture us on the virtues of sacrifice and of protesting police brutality, or if we need a pizza company to fill in potholes that municipalities can’t or won’t address, you know we’re in pretty bad shape.

While we contemplate our eroding civic virtue and crumbling infrastructure—a contemplation none too heartening, at that—we might also consider what we can do to end the “internet outrage cycle,” as Spencer Kornhaber, staff writer at The Atlantic, put it. Certainly, much as discretion may be deemed the better part of valor, discretion about what to post or tweet and whether to do so seems fundamental to limiting the reactionary culture of outrage, and outrage about others’ outrage that plagues much of interaction on contentious topics. Besides, while we’re dabbling in truisms, if one doesn’t have anything nice to say, perhaps one shouldn’t say anything at all.

Social media giants like Facebook and Twitter aren’t going anywhere anytime soon, and their ability to organize for meritorious purposes is too profound to ignore. If we’re going to use them constructively, we will need to resist the iconography of outrage, specifically that which distorts images and people to serve a new agenda. At a time when ownership of creative works can get lost in the ability to share them, and when public figures can become buried under an avalanche of negativity, it’s best to do our homework and to pick our battles when choosing a cause to fight for.

Do Social Media Companies Care about Curbing Hate Speech and Abuse?

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Abuse, harassment, hate speech, and threats of violence are all too common online and through social media. It’s not as if tech companies are unaware of this, either, and this makes their inaction all the more frustrating. (Image retrieved from kdvr.com.)

Social media has the power to bring people together in ways we could have only dreamt of centuries or even decades ago. It allows users to share intimate moments and milestones with their family and friends. It affords people a way to re-connect with those with whom they’ve lost touch, or simply to connect with loved ones in times of crisis. It permits you to, um, Poke people and send game requests to individuals you met some five years ago in an Eastern Religions course in college. OK, so not all uses of social media are as worthwhile as others, but for everything from breaking news stories to umpteen baby pictures, social media services help foster connections between people across cable lines and potentially across great distances as well as across demographic lines. In the ability of these apps/sites to bring people together, however, we realize this connectivity has the potential to be a blessing and a curse. While we would presume most users use sites like Facebook and Google and Twitter with the intention of spreading goodwill and cheer—or at least seeking sympathy when they are not so full of cheer—there are those who seem to use social media for no other purpose than spreading hate, harassing and intimidating others, and deliberately picking fights. I’m sure you have encountered your fair share of Internet trolls, from the moderately pesky ones to those who challenge you to come find them at their house and see if you still feel like making your same arguments. In this respect, social media tends to feel like a minefield across which you are advised to tread lightly for fear of igniting an explosive situation.

Keeping with the theme of confrontational discourse between individuals of disparate personal stories and viewpoints, another byproduct of the interconnectedness of our world, alongside users’ relative anonymity, is that people will readily advocate and say things online they wouldn’t imagine saying out loud in everyday life given the apparent lack of impunity for their actions. Here is where the epithets, insults, mockery, and threats really start flying. Given the cloak of limited visibility the Internet provides, individual users can set forth all sorts of body-shaming, homo- and trans-phobic, politically bigoted, racist, sexist, vulgar, xenophobic, and otherwise discriminatory or unsavory language. And when they band together to form a unified front of nastiness, the collective hate they spew can be a destructive, alienating force. Numerous high-profile users in recent memory have announced their departure from social media (at least temporarily), citing abuse or threats against them and their family as motivating factors. The likes of Leslie Jones and Ed Sheeran are just the tip of the proverbial iceberg, at that. We all know the fabled notion sticks and stones may break our bones, but words will never hurt us. These are different times, however, and depending on the mental make-up of the recipient of these proverbial sticks and stones, the brunt may be hard to bear indeed, if not impossible. Suicides among teens and preteens have become all too prevalent outcomes from prolonged, targeted cyberbullying. In some cases, the abuse continues on social media even after the individual has taken his or her own life.

As with the sale and use of guns in mass shootings, the issue of liability for the manufacturer/provider in online interactions via social media is a sticky one. In a society as litigious as ours and otherwise accustomed to scapegoating, the impetus is frequently on assigning culpability on someone or something. With respect to the former, and depending on one’s point of view, it’s the fault of the maker of the gun for creating a dangerous weapon that could be bought and handled by a general public ill-equipped to operate it safely; it’s the fault of the parents of the child for not taking better care to safeguard the firearm; it’s the fault of the gun lobby for preventing sensible gun reform; it’s the fault of the anti-gun activists that we don’t have more guns in schools to prevent such a tragedy. Round and round we go in the Blame Game—where we stop, nobody knows. With social media and cyberbullying, on one hand, there is the idea that today’s young people and celebrities are too pampered and thin-skinned. When the going gets tough, the tough get going. Pick yourself up by the bootstraps. Besides, no one forced these kids to keep using social media in the face of the abuse. Shouldn’t their parents have been watching what their kids were doing anyway?

On the other hand, meanwhile, whereas mass shootings may have a rather short preamble in terms of shooters making their intentions known to friends or family, with targeted harassment on social media, the patterns of abuse can take place over a protracted period of time. Granted, when minors are the subject of cyberbullying, from the user perspective, their parent(s) or guardian(s) may not comprehend the scope of the torment their child faces, especially when he or she is less than forthcoming about the nature of the problem. From across the screen, however, the purveyors of various popular social media services can witness what is going on, and this tension between creating an environment where users can feel safe in their online interactions and maximizing traffic to associated apps and sites is at the crux of the matter. Social media giants like Facebook and Twitter find themselves performing a balancing act between safeguarding their audiences and maintaining the appearance of being unbiased and hospitable to all users. This wouldn’t seem like such a tough tug-of-war but for a rejection of diversity, multiculturalism and political correctness on the far right, as well as an apparent growing tendency toward hostility in discussions where personalities and viewpoints clash regardless of political affiliation.

In talking about the tightrope that social media companies walk with respect to fair play vs. revenue—a dilemma that quite generally seems to be faced by corporate entities, of which the primary goal is profit/expansion, and of which social responsibility is a more recent derivation (and hopefully not an afterthought)—this implies that the big names in the industry are capable and willing enough to err on the side of caution for the sake of their most vulnerable users. But are they really? This is where there is room for debate in online circles, for many would allege these content providers are not doing enough to thwart cyberbullying and the dissemination of questionable content. Brianna Provenzano, staff writer at Mic, would tend to agree, a subject of angry, hate-filled messages herself. Recently, Provenzano had dared to ask Milo Yiannopoulos, conservative provocateur and all-around dickhead, if he got an invite to the 2017 MTV Video Music Awards—because MTV says they sure as hell didn’t ask for him to be there. Whereupon Yiannopoulos kindly told Provenzano to “F**k off,” posted their E-mail exchange on his Facebook page, and let his followers do the work for him. Provenzano describes the situation thusly:

Milo hadn’t called for blood outright, but the angry mob showed up anyway. The sound you hear when you kick the hornet’s nest in Milo-land is an angry crescendo of bees in Fred Perry polos, crawling out of their social media honeycombs to sling insults about how your full name sounds like two cheeses alongside more venomous darts about your intellect, your body and your career.

Yiannopoulos has 2.3 million followers on Facebook, and after he posted my email, the swarm infiltrated my Twitter and my Facebook inbox too. A few stragglers found their way into my Instagram comments. A phone call with Facebook representatives yielded no action. They told me they’re aware Yiannopoulos has figured out a way to game the system, pulling certain levers to summon his goons without running afoul of their harassment policies. But Facebook’s guidelines, as they currently exist, are cut-and-dry: Milo might be indirectly inciting harassment, but as long as he doesn’t call for it explicitly, his speech is protected. The post is still up.

The bad news, though, is that his followers seem to be taking his lead. Beneath the screengrab of our email exchange, one commenter wrote, “His minions are emailing her at this very moment, detailing how they’re going to rape her.” Is alluding to my rape the same thing as calling for it outright? Free-speech guidelines are tricky like that. The bottom line: Though internet trolls are evolving, Facebook’s harassment protections are not.

Talk about walking a fine line. Whereas sites like Facebook are concerned with walking on eggshells so as not to alienate potential drivers of traffic, someone like Milo Yiannopoulos is walking the line on Facebook’s harassment policy by not telling his supporters to avenge him for some perceived slight, but nonetheless achieving the desire effect by letting them know how he was so aggrieved, posting Brianna Provenzano’s contact information in doing so, and letting the chips fall where they may. This hearkens back to our central discussion of accountability, and the ensuing dialog is a tricky one, indeed. True, Milo isn’t pulling the trigger. All the same, he’s effectively giving his followers the loaded gun and telling them where to shoot. As for Facebook, if it’s supposed to be the police, it’s hiding behind a rationale of insufficient evidence of a crime. Very clearly, though, the intent to cause ill will is there. What’s more, Facebook itself seems to indicate that it understands that’s what Yiannopoulous is doing, but that its hands are tied. Where the analogy ends, however, is in the notion that Facebook not only enforces the rules, but writes them too. As such, it is within its power to either adopt stricter policies against harassment and abuse within its platform, or to interpret their guidelines more broadly and consider that inaction under the guise of neutrality carries risk in its own right.

The unfortunate pattern for social media apps/sites given evidence of abuse seems to be this: 1) individual becomes target for verbal attacks and threats of bodily harm; 2) social media providers stand idly by while “evidence” accumulates; 3) public outcry forces attention to the harassment; 4) by drawing attention to the issue, abuse increases; 5) content provider is forced to intervene by suspending accounts or some other method of remediation. What makes this cycle especially unfortunate is that aspects of it are by no means guaranteed. For one, public outcry is obviously more likely for public figures and people of relative renown. As for social media sites swooping in and coming to the rescue, so to speak, this decision may come too late—if it comes at all. In Brianna Provenzano’s case, without writing about her situation, it is unlikely anyone beyond close friends and family and loyal Mic readers would know she has been met with all kinds of invectives at the hands of rabid alt-righters. In addition, as of this writing and her writing, it appears she will see no meaningful resolution from Facebook. Indeed, to have that happen would the best-case scenario, and even then, it necessitates some sort of wrongdoing on the part of another party—potentially over a considerable span and from many quasi-anonymous sources.

As Provenzano is keen to observe, female reporters are frequent targets of abuse merely for reporting on the kind of misogynistic abuse faced by other women, thereby creating an awful circle by which the writer becomes the subject. As she also observes, women of color and members of the LGBT community tend to be hit particularly hard by harassment over social media, and in some cases, it is the content providers themselves who discriminate against members of minority groups or fail to properly moderate content in a way that projects fairness for all users. In an illustration of how seemingly broken Facebook’s system of content moderation is, black activist Ijeoma Oluo posted a tongue-in-cheek comment about going to a Cracker Barrel for the first time, seeing a bunch of white people in cowboy hats, and wondering if they’d “let [her] black ass walk out of there.”

Apparently, a number of people who read her entry didn’t take kindly to her commentary on race relations, for before long, she began to receive a torrent of hate-filled messages. Days’ worth of abuse ensued, with Oluo taking screenshots of the kinds of epithets hurled her way and reporting the harassment to Facebook. At long last, though, the company and its content moderators intervened. There was only one small problem: it was Oluo who had her account suspended for posting the evidence of her abuse. Facebook representatives later apologized for what they characterized as a mistake, but by then, the damage was done. Besides, Ijeoma Oluo’s experience is not an isolated incident, and is evocative of a running theme: that of social media companies being slow or otherwise inadequate to respond to reports of abuse at the hands of other users. It would appear, at least in this instance, that Facebook was unable to handle the magnitude and truth of what was happening any more than Oluo’s tormentors could accept the reality and scope of racism in America.


In the closing of her piece, Brianna Provenzano notes that sites like Facebook have acted when members of the alt-right, neo-Nazis, and their ilk have led campaigns encouraging targeted abuse against specific users or otherwise have promoted a racist agenda. Twitter, for example, suspended Milo Yiannopoulos’ account after he directed his followers to attack Leslie Jones with racist images and words. Both GoDaddy and Google Domains dropped The Daily Stormer, a neo-Nazi online publication, after the violence at Charlottesville. These actions took place only after days or longer of offenders spewing their hate, however, and only with the requisite amount of public backlash demanding these service providers do something. From the companies’ perspective, what truly warranted intervention were the negative reputation they stood to receive from all the bad publicity and the consequential loss of revenue associated with their loss of standing. As Provenzano puts it re Facebook:

As long as capitalism is in charge, the historically marginalized groups hurt most by Facebook’s slipshod harassment protections should expect to continue to bear the burden of a failing system.

In other words, the bottom is line is just that: about the companies’ bottom lines. Concerning another recent iteration of the social commentary vs. corporate interests at the intersection of race relations, ESPN personality Jemele Hill made news for a series of Tweets she authored related to President Donald Trump, in which she unequivocally labeled Trump a white supremacist who has surrounded himself with other white supremacists and whose rise can be attributed to white supremacy. Predictably, a backlash occurred from Trump supporters and from the man himself, with many calling for her suspension or outright firing, and with POTUS desiring an apology from the network in addition to whatever Hill might have offered. In the end, it was Hill alone who issued an apology for “crossing the line” with her political opinions.

For many of us discerning individuals, however, Hill’s statements weren’t particularly controversial. This is to say that calling Donald Trump a white supremacist surrounded by white supremacists and supported by them isn’t really that much of a stretch. Lord knows what Trump feels and believes deep down, but after a point, it doesn’t matter when he’s ginning up racists and white nationalists. Jemele Hill is ostensibly right on these points, and thus it would appear her most grievous sin is working for a corporation—recall ESPN exists under the Disney Corp. banner—that squelches opinions when they fear they could alienate a certain segment of their viewership/readership. And just imagine what kind of abuse Hill will be subject to now that she is in the spotlight and in the crosshairs of Internet trolls. When the angry mob threatens to pull its dollars away, corporate America has signaled, by and large, that it will kowtow to its wishes.

With advances in computer and mobile phone technology, use of social media platforms has exploded over the last half-decade, and for the most part, the benefits of these media in terms of professional networking and socialization are to be celebrated. For many companies who provide social media interfaces, however, their ability and willingness to curb cyberbullying and online harassment has lagged behind the industry’s apparent growth, and this reality detracts from the user experience for the general public, regardless of gender, political affiliation, race, sexual orientation, or other identifying factor(s). To ask potential targets for abuse to “grin and bear it” or to “just log off” is as impractical as it is an abdication of duty for the companies who are supposed to provide a safe space for their subscribers as a function of their conduct policies. Simply put, if social media giants like Facebook and Twitter wish to show they truly care about cracking down against hate speech and other forms of abuse, they need to do better—or risk losing more than just individual celebrities from their ranks.